30-Day Refund Policy
We guarantee every item purchased from us. If you are not completely satisfied with your purchase, simply send it back within 30 days of purchase for a full refund. Items must be returned in their original condition, complete with all packaging and components.
1-Year Warranty and Defective Product Exchanges
All ISOtunes products come with a one year guarantee against defects in material and workmanship. The guarantee does not cover damage by misuse, abuse or unauthorized modifications. We will provide a free exchange for customers who experience defective products within 12 months of purchase.
Sending in Your Return
If you'd like to return your product, whether for a refund or exchange, you must first email firstname.lastname@example.org for approval.
Once approval is received, please follow the steps below to complete your return.
Include a copy of the packing slip or confirmation email from your order. Specify in writing whether you've been confirmed for a refund or exchange.
Mail the package to:
Haven Technologies, Inc.
1025 Pine Hill Way
Carmel, IN 46032
Once your return is received, we will issue your refund or product exchange.
The ISOtunes™ team brings together more than two decades of experience in product development, manufacturing and consumer safety to bring you the most advanced noise isolating Bluetooth earbuds on the market, and the first ever that's proven to block outside noise.