Note: For all return, exchange or refund requests, please submit your request here.
30-Day Refund Policy
We guarantee every item purchased from us. If you are not completely satisfied with your purchase, simply send it back within 30 days of purchase for a full refund. Items must be returned in their original condition, complete with all packaging and components.
1-Year Warranty* and Defective Product Exchanges
All ISOtunes® products except the ISOtunes Wired Listen Only come with a one year guarantee against defects in material and workmanship. The guarantee does not cover damage by misuse, abuse or unauthorized modifications. We will provide a free exchange for customers who experience defective products within 12 months of purchase.
*Note: The ISOtunes Wired Listen Only comes with a three month warranty.
Sending in Your Return
If you'd like to return your product, whether for a refund or exchange, you must first email firstname.lastname@example.org for approval and confirmation.
Once approval is received, please follow the steps below to complete your return.
Include a copy of the packing slip or confirmation email from your order. Specify in writing whether you've been confirmed for a refund or exchange.
Mail the package to:
Haven Technologies, Inc.
12202 Hancock St.
Carmel, IN 46032
Once your return is received, we will issue your refund or product exchange and follow up via email to confirm.
The ISOtunes® team brings together more than three decades of experience in consumer safety product development to bring you the most advanced hearing protection solutions for in the shop, on the job, and beyond.