Note: For all return, exchange or refund requests, please submit your request here.
30-Day Refund Policy
We guarantee every item purchased from us. If you are not completely satisfied with your purchase, simply send it back within 30 days of purchase for a full refund. Items must be returned in their original condition, complete with all packaging and components.
1-Year Warranty* and Defective Product Exchanges
All ISOtunes® products except the ISOtunes Wired Listen Only come with a one year guarantee against defects in material and workmanship. The guarantee does not cover damage by misuse, abuse or unauthorized modifications. We will provide a free exchange for customers who experience defective products within 12 months of purchase.
*Note: The ISOtunes Wired Listen Only comes with a three month warranty.
Sending in Your Return
If you'd like to return your product, whether for a refund or exchange, you must first email email@example.com for approval and confirmation.
Once approval is received, please follow the steps below to complete your return.
Include a copy of the packing slip or confirmation email from your order. Specify in writing whether you've been confirmed for a refund or exchange.
Mail the package to:
Haven Technologies, Inc.
12202 Hancock St.
Carmel, IN 46032
Once your return is received, we will issue your refund or product exchange and follow up via email to confirm.